Frequently Asked Questions

From the Online Portal tab on the left, click Account Settings and select Change Password. If you need assistance, please contact our Support team.

How to Register as an IB?

Yes, you can reset your password. Please contact our Support team if you need assistance.

How to Register as an IB?

Our Customer Service team is ready to assist you 24/7. Send an email to [email protected] or contact us via live chat available 24/7, providing round-the-clock assistance for all our IBs.

From the online portal, click Account Settings then Personal Details. As shown in the image below, you cannot change the account name or email address. If you need to change your name, we require proof of identity if you haven't already uploaded it to the online portal. To change your email address, send an email to [email protected] using your current email and include the new email you want to use.

To close your account, send an email to [email protected]. Make sure you have withdrawn all your commission balance before sending us the email. Our customer support staff will close and deactivate your account, and you will not be able to access it again. After that, you will receive an email stating that your account has been deactivated. Note: Closed accounts cannot be reopened.

To open an IB account with Flymetrade, you must be 18 years of age or older.

No, you can still log into your account using your current login credentials. If you are unable to log into your account, make sure you are using the correct login credentials. Please contact our Support team if you need assistance.

First, Terms and Conditions (Legal Requirements) and Compliance Questionnaire must be approved and completed. Proof of Identity: Passport: Color copy of photo page and following page of passport. BOTH must be shown on the same scan or photo, of good quality, and clearly visible. ID Card: Color copy of both sides of identity document must be submitted. The document must be of good quality and clearly visible. Driver's License: Color copy of Personal Information side must be submitted. The document must be of good quality and clearly visible. Proof of Address: Utility Bill, Bank Statement, Local Government Bill, or Other Official Documents. Maximum document size is 15 MB. *(Screenshots from mobile phones or tablets are not acceptable). The form will be received and reviewed by compliance team.

How can I verify my IB account?

Tax Identification Number (TIN). If you don't have this number, enter another of your identity document numbers.

To register a company account, send the following documents and completed attached form, signed by an authorized person: Certificate of Incorporation (issued no more than 6 months ago) Certificate of Registered Office (issued no more than 6 months ago) Certificate of Directors (issued no more than 6 months ago) Certificate of Shareholders (issued no more than 6 months ago) Articles of Association of the legal entity (issued no more than 6 months ago) Business License Company documents must be current and original or certified as true copies of original documents. *Additional Verification Documents 1: Verification Documents for Directors and Shareholders Verification Documents for Shareholders holding more than 10% of shares Verification Documents for Company's Directors and Shareholders Verification Documents for Share Representatives *Individual verification documents (including Shareholders, Directors, and Share Representatives) include (a) passport, ID card, driver's license, or other documents issued by an independent and credible body showing a photograph, full name, place and date of birth, and expiration date, and (b) a recent utility bill issued less than six months ago or domestic tax bill or bank statement or current credit card bill. If any Director/Shareholder is a company, submit company incorporation documents as mentioned above and verification documents for company's directors and shareholders. If you want to open a corporate IB account, contact us via email [email protected] and we will send you relevant documents.

The verification time for your Flymetrade IB account varies, depending on the completeness and accuracy of documents you submit and the volume of verification applications being processed by the company. In general, the verification process takes several days. However, if you have completed the compliance questionnaire and uploaded all documents correctly, the verification process can be completed within 24 to 48 hours. To ask questions or report issues regarding your IB account verification status, please contact Flymetrade customer support team.

You can view all available funding methods here . You can make a deposit or withdraw commissions at any time.

A wallet is a secure means that IBs can use to receive commissions and transfer funds to trading accounts to start trading on the broker you registered with (if supported).

No, we do not charge any fees or additional charges for depositing funds. However, you may be charged fees by your payment method provider or your bank.

To request a commission withdrawal, you can log in to the online Client Portal and go to the Funds section to submit a withdrawal request using the same method you used for deposit. If you selected method is Bank Transfer, the process may take up to 5 business days.

How to Register as an IB?

Funds must always be returned to the same method in the client's own name that was used to make the deposit. For example, if the deposit was made from a credit card, funds can be returned via Bank Transfer to the Bank Account connected to that card.

You can view all details about minimum requirements on our website in the Funding Methods section.

• Incomplete documents
• Invalid or incorrect information
• Funds must be returned to the source method
• Withdrawal limits
• Profile not verified.
• Technical issues

For security reasons, Flymetrade does not accept deposits or withdrawals from third parties. Funds must be returned to the same payment method in the client's own name that was used to make the deposit, to ensure compliance with our policy.